Payment and Refunds

Payment & Refunds

Currencies

All Payments are invoiced in Singapore dollar (SGD). Except for shoppers in Japan, who are invoiced in Japanese Yen (JPY).

Payment by Credit or Debit Card

During the checkout step "payment" – please select the option "card".

Possible transfer fees, as well as bank service charges, might be charged to you. If you are charged transaction fees by your bank, Marilyn Tan Jewellery will not refund these charges.

We accept the following credit cards and debit cards: AMEX, Mastercard, Visa

Payments by Visa or Mastercard

The system will recognize if a credit card is registered on the 3-D Secure Program. If you are a member of the 3-D Secure Program, a pop-up window will appear on screen to enter your password when buying online. This window is linked to your bank and requires you to enter your SecureCode (a password you previously selected).

If your credit card is not registered with any of these programs, payment can be made without further authentication. For more information about credit card security systems, please see:

Verified by Visa or Mastercard SecureCode

Payment by American Express

The system recognizes whether the shipping address is identical to the address provided to American Express as the billing address.

If the address is not identical, you will be asked to provide American Express with a different shipping address in a separate email.

Your shipment will not be delivered until authentication is successful.

What are the Duties & Taxes?

Orders may be subject to bank charges, import duties and taxes which are applied when the payment is processed, or the order reaches the destination.

These charges are the responsibility of the purchaser. The purchaser is also responsible for complying with laws and regulations that apply in the destination country.

Please note this information is delivered without liability. For binding information, please contact the responsible customs office before submitting your order.

Returns & Exchange

We individually make each item of jewellery, so please make sure you are happy with our Returns & Exchange Policy.

We do not accept returns on personalised pieces, custom ring sizes, custom or bespoke orders, sale items, gift cards.

We do not accept returns on earrings, for hygiene reasons.

For customers in Singapore, exchange or replacement of faulty items are only approved within 3 days of you receiving the item.

For international customers, exchange or replacement of faulty items are only approved within 7 days of you receiving the item.

We reserve the right to refuse exchanges, replacements or credit notes if jewellery has been purchased in the incorrect finish or materials or you have “changed your mind”. Each piece is handmade and we do not restock our jewellery ranges.

Any pieces approved for exchange or credit notes must be returned with the original Seal Tag sticker in place, plus original packaging.

If goods arrive damaged or faulty, please contact us at info@marilyntanjewellery.com.sg

Your rights will be upheld under Singapore consumer protection laws and legislation.

If the product does not meet your satisfaction we will work with you to find a fair solution.